FAQs & Facts About Us & The Way We Do
Business
Your Site Looks Interesting, But
Who Are You Folks?
Hi! My name is John Alongi and I'm the
founder and owner of The eBarbershop, The Gents
Shop & Roxie's Beauty Parlor. We are an American-owned, small
business selling online since 1999.
We're not barbers but we do provide the same "old-time" personal
service offered by barbers and barbershops in "the good old days." We offer classic,
nostalgic men's toiletries as well as the best products
recently introduced to enhance men's grooming.
Offering men's grooming products through the
Internet is our
only business...not a side-line or part-time venture. We
don't sell cutlery, tobacco, vitamins or supplements. Your order would join over 105,000
filled since we began.
That's me up top...and if you would like to
contact me with any
issue or question, you're welcome to do
so. Please see my contact information below.
...Are You Easy To Shop And
Is
My Information Private & Secure?
Yes, yes & yes! You can shop eBarbershop easily...with no
registration, user name or password required
to browse or order. Your order information is confidential; your
email address is never sold or given-out; and your personal/financial information is
stored securely.
...Will I Get Value For My Money?
Become one of our over 22,000 e-newsletter
subscribers,
and you can save by
using the subscriber-only discount code included with your first and
every following on-line issue. Sign-up is quick, easily and
non-intrusive:
click here to
subscribe.
If you visit us on Facebook, we
often offer special product discounts on our Facebook page whether
you are a fan, friend or not.
We provide free shipping & handling
on product orders over $89 shipped to all US addresses
INCLUDING Alaska and Hawaii.
You'll get the benefit of peace of
mind, with our 100% Customer Satisfaction guarantee. For complete guarantee details, please
see below or
click here.
Sample vials of many of our popular
fragrances can be included free with paid orders.
What Forms Of Payment Do You Accept?
We accept MasterCard, VISA, Discover, AMEX, PayPal and most debit cards... sorry no gift cards.
You can also print
our
Mail/Fax Order Form
to pay with US checks or money orders or use the form to Fax your order 24
hours a day at 561 206-0523.
What Do You Charge
For US Shipping & Handling?
For all USA orders including to AK &
HI: $0.00 - $22.50 = $5.99, $22.51 - $45.00 = $6.99, $45.01 -
$67.50= $7.99, $67.51 - $89 = $8.99. Product orders over $89 are
shipped FREE to all USA addresses.
For more information on US deliveries,
click here.
...And for information on International shipping,
click:
International
Shipping Info
What's Your
Return / Policy /Guarantee Policy?
Our "100% "No-Hassle" Satisfaction Guarantee" is
simple: If you're not happy with a purchase, return it and we'll repair it,
replace it or issue a refund for it upon receipt of the return. No
re-stocking fee charged...no return authorization required...and
our guarantee is good for as long as you own the product! For more guarantee
info, click here.
As a courtesy, we just ask that returns
be in re-saleable condition. Our address for returns is: The
eBarbershop, PO Box 480128, Delray Beach, FL 33446. Original S&H fees and return postage are not refundable.
When Do You
Charge My Credit Card?
While your credit card information is
securely obtained during order check-out, we usually do not process
the charge until your order is ready for shipment. Reasonable exceptions
for special orders, exceptionally large orders, International orders, etc. may apply.
How Will You Ship My Order?
We typically use the US Postal Service
(USPS)
and can ship packages for week-day and Saturday delivery to residences, PO boxes, businesses, most APO/FPO
addresses and to International addresses in certain countries.
United Parcel Service (UPS) may be used for large orders. Sorry, no
overnight or expedited shipping services are currently available.
How Quickly Are
Orders Delivered?
For shipping-time estimates on USA orders, click:
USA Shipping Information
For shipping-time estimates on International orders, click:
International Shipping
Information
Appropriate Florida Sales
Tax Not Included With Your Order?
We are required by
Florida law to collect sales tax on orders placed by Florida
addressees whether the order is shipped within Florida or elsewhere. If the correct
sales tax
is not entered, we will add the
appropriate 6% Florida sales tax to your total order $ amount.
I Have A Question Or
Comment...How Can Contact You?
For orders, shipping inquiries,
questions on products or product availability, emailing us at
customerservice@eBarbershop.com
works best, with no missed calls, "telephone-tag," time-zones
issues, etc. You can contact John, the owner of
eBarbershop, at
john@eBarbershop.com. You can phone us at (561) 483-3630 Monday- Friday 9 AM - 4 PM Eastern Time.
www.eBarbershop.com
